RESERVATION POLICIES

RESERVATION POLICY

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO, S.A. de C.V., with legal address in Holbox Island, Calle Paseo Kuka, 77310 Holbox, Q.R., Mexico, hereby informs its reservation policy according to the following: 

It is important that you read the terms and conditions herein, as well as the privacy notice to fully understand your guests rights, so we ask you to read carefully.

The terms and conditions herein stated may vary from time to time, so if this is the case you might receive a notification via email in case you have proportioned an address for said effect. 

In case you have accepted a previous version of our terms and conditions and do not agree with the current one, you may notify SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. your negative via our website www.lasnubesdeholbox.com or our email address recepcion@lasnubesdeholbox.com 

In the same manner, continuous use of our page and use of our services will be treated as an express consent on behalf of our users to our terms and conditions. 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S. A. de C.V. may and will reserve to provide services until you expressly accept the current terms and conditions.

ÚLTIMA ACTUALIZACIÓN: July 15th, 2020

GENERAL:

The following contract expresses the terms and conditions applicable for public and the hotel services rendered by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. as well as the webpage http://www.lasnubesdeholbox.com

Users on our website accept and are bound by the following terms and conditions. If the user acts on behalf of a company and/or legal entity other than itself it will be understood that said entity is complying with the terms and conditions. 

If any and all person and or legal entity disagrees with our terms and conditions, being legally binding, will not be able to receive any and all services rendered by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A de C.V or its website www.lasnubesdeholbox.com

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. asumes the user is within the legal age of consent that he/she/it provides. In case a user has legal or mental disability, consent shall be assumed as if he were accompanied by a legal guardian or tutor responsible for said conduct.

TITlEHOLDER

 

http:// www.lasnubesdeholbox.com is a website owned by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A de C.V. , a company registered under Mexican law, with legal address in:

Calle Paseo Kuka, 77310 Holbox, Q.R., Mexico, so its compliance is according to Mexican federal and state law. 

 

ON OUR SERVICES 

 

When you accept our terms and conditions, you acknowledge, unless expressly stated otherwise, that our services befall on the user registered on our website www.lasnubesdeholbox.com.mx and no one else, and that a reservation process will be treated as a confirmation and express consent on said terms and conditions.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. on behalf of our website, hotel offers and services rendered requires to fill certain data treated as sensible as per Mexican law, which will make the user accept full consent to make any reservation or purchase herein.

 

WEBSITE USE CONDITIONS 

 

This website will be used in a personal way Este Sitio Web, by a person with legal age on consent in Mexico, and will have to register mandatorily.

 

If suspicious and or harmful use or contrary of the terms and conditions set herein is verified, www.lasnubesdeholbox.com.mx will be within its legal right to terminate any account and reservation, and even collaborate in any capacity with public officials for prosecution of potential inflectors. 

 

The registry on our website acknowledges user consent and may fill a sheet asking for the following information:

  • Full name.

  • Address.

  • Email.

  • Cell phone, home phone number with international call code.

  • Social network accounts.

  • Official Id: (INE, IFE or Passport).

  • Credit/Debit Card Data.

  • Tax data.

  • Banking data.

 

User hereby authorizes SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V., to use personal data and to verify its contents, also, the user authorizes the System administrator to gather said data to compile or otherwise verify it. 

It is strictly forbidden to use this platform by an underage person without adult supervision or use by alien third parties to user account.

 

User hereby agrees that any damages or legal consequences arising from transgression to norms, will be its responsibility, and releases SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. from any and all legal liability.

 

Also, we remind our user that use of this webpage for unlawful purposes, against the law or the terms and conditions set herein will be held legally liable and authorities will be immediately notified.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. is not responsible that the device you use for website access may be incompatible or become incompatible with the website.

 

Website use and operation might be conditioned by third parties developments, such as iOS, Android and the like are independent from this contract and not directly involved in the terms and conditions sete herein, and are consultable via their own pages.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. is hereby obligated to keep its best efforts to maintain its website operational as well as to provide maintenance with the objective to provide its users with quick secure and simple navigation. Also, it will provide its best efforts to procure website maintenance will not hinder navigation;  in case maintenance is scheduled, SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. may announce so via its website, however, in case maintenance is set due to extraordinary circumstances user hereby acknowledges SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will not be held liable for navigation disruption, hindrance or stoppage of any kind.

 

User acknowledges SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will not be responsible for any damages or loss caused by system failure, server failure and or internet connection SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will not be held responsible for any virus, malware, badware, malignant coding, malicious software that may affect, damage, misconfigure or eliminate any kind of information or software among others or otherwise infect users as consequence for access use or exam of its website.

 

User waives any claim for damages or compensations resulting form technical difficulties or system and/or Internet failure. SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. may not guarantee continuous and uninterrupted access to its website. System might not be available due to technical difficulties or internet failure or alien circumstance to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V.; in which case it will be procured to reestablish services as soon as possible without the company being liable for any kind of responsibility even in the event of a loss of reservation or promotion. 

 

User might review are terms and conditions in www.lasnubesdeholbox.com

CANCEL AND CHANGES POLICIES 

All pricing and purchases made in www.lasnubesdeholbox.com, set their prices according to vacational seasons.

When you reserve, it is paramount you verify all data is correct, and the occupation availability through our staff via our contact email  reservas@lasnubesdeholbox.com or our numbers WhatsApp: +52 1 (984) 157 4917 y/o Teléfono: +52 (984) 875-2300.

If you book or reserve via a third party, you are obliged to confirm the validity of the same and our enterprise will not be responsible for any discrepancies with said companies unless exceptional circumstances arise.

When you reserve and/or book, you are aware of the pricing per night you have acceded to and will not be cause for devolution or reimbursement, you are to be aware vacational season sets the pricing available and that once said price is accepted will not be subject to modifications. Our vacational seasons for 2020 are:

 

2020 low season: Period comprising from February 4 to  20, February 26 de to June 30, September 1st to 12, from September 17th to October 31, from November 4 to 14 and form November 19 to December 24, 2020.

 

2020 half season: Period comprising from February 21 to 25, from April 13th to 19, from June 1st yo august 31, from September 13 to 16, from November 1st to 3rd and November 15 to 18.

 

2020 high season: The remainder of dates for the year.

 

​You might be subject to charges or pre-charges to the momento for reservation, in which case banking data and information deemed sensible will be given to the resort,  in case of any doubts or questions regarding security and dat management please visit our website https://www.lasnubesdeholbox.com/privacypolicy 

The amount for one night will be always charged as a deposit fee. If you request reimbursement or payment devolution please consider that your request may take 45(cuarenta y cinco) days or more. All requests are attended in order of arrival regardless of pricing.

During low or medium season, cancellations may be requested free of charge until 14(fourteen)days before date of arrival, if requested in 14(catorce) days, an amount of one night will be charged according to your agreed pricing;

In case of a No show, one night will be charged. 

While in high season, you are allowed to cancel free of charge up to 30 dates before the arrival date, if cancellation is requested before 30 days one night will be charged; and in case of a no show the total of reservation will be charged. 

For guests traveling from high risk zones as per the Center of Prevention of Disease control (CDC), rescheduling of your reservation might be made up to 3(three) times, within one year from reservation confirmation. The reservation will be lost afterwards. 

 

OFFERS, PROMOTIONS, DISCOUNTS 

 

Occasionally you might find offers, promotions, or discounts available for use on our website. Transactions and or operations that arise from said promotions or discounts will be subject to the specific terms and conditions of said event in our website.

Independently, all promotions or discount that SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. may or may not release in its website will adhere to the following conditions:

 

As long as the promotion requires so, user shall deliver proof to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. that he owns the codes, keys, passwords and/or coupons necessary to validate an offer or promotion; and in casa a promotion entails goods and chattels and or services offered by third parties alien to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V., said promotions will be responsibility for the offering third parties and they will be held as liable for fulfillment of said offer; Tax receipts, users may obtain a valid tax receipt as per Mexican law via our website, by entering the page and proportionating the necessary tax data requirements for said effect. 

In case of clarification, devolution or changes on their tax receipt, users shall contact SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. via their contact info to further clarify on the subject at hand.

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. reserves its legal right to file or assist any government official to prosecute unlawful conduct displayed by a page user.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY 

 

The source code, programs, databases, archives and all functionalities that comprise the website are intellectual property owned by SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. as well as all legally connected figures that might accumulate legal protection as such, SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. is legally allowed to ask for sanctions on those who (i) copy its website in a partial or total way without a license or authorization for said effect, (ii) create a deviated version of our website (iii) translate to another language the content of our website; (iv) use the website fo develop softwares or materials based on it; (v) perform conducts sanctioned by Federal Author Rights Law, as well as any and all national or international similar laws.

Any person surprised performing conducts deemed breach of ip rights for SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. will be sanctioned as per Mexican ip law, notwithstanding criminal or civil charges.

Also, it is expressly forbidden to exploit without authorization any IP displayed by our website such as registered trademarks, brands, commercial names, website names and the such. SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. own exclusive legal rights on some brands and logos displayed in our website. SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. holds authorization to reproduce brands, trademarks and logos that may be included for marketing purposes or informative purposes on the website.

In case a guest or user consideres his IP law has been breached via archives, materials published or stored or by any display on our website shall ask for cease and desist of the conduct considered breaching of his/her ip law. Said request should de sent via our contact data. The request will not be considered as proof said breach has effectively occurred, pending confirmation by public officials said breach happened.

DATA PROTECTION AND PRIVACY NOTICE

All data users may provide is under the scope of the Mexican Law for Data Protection in Possession of Private Entities, to further know this information, you might consult the website’s Privacy Notice.

The information and personal data given to SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V., might be included in a database which can and will be used for classification, use, keeping and data protection for legal entities that SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. may or may not know.

To exercise access, rectification, cancellation, and opposition rights towards SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V., please consult its Privacy Notice.

If you place under SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. personal data held as sensible, you shall fill a form for personal data available from SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. In case you choose not to,  consent by giving out information on our website or filling any other document of a similar nature shall be held as an unequivocal consent to allow data usage by our resort

WEBSITE SECURITY.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. shall try at all times to provide any and all measures to guarantee the safety of the information you provide via website, as well as the safety of all transactions conducted by it. In a non limited way, we manifest these website uses security certificates for said effect. 

 

LIABILITIES

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. is a digital website and is not responsible for hardware used to look up for website browsing and will not be held liable for the following::

  • Impossibility to access our website by lack of data roaming, coverage, wifi signal and the such as they depend on a third party.

  • Lack fo accessibility for website updates.

  • Virus or malware affecting the platform.

  • Electric faults that impede proper website usage.

 

NOTIFICATIONS

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. may contact its users on any of the following:

  • A través de la Sitio Web.

  • Correo electrónico.

  • La aplicación WhatsApp.

 

In the same manner, user might contact SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. our attention center via the website contact data.

 

In case our user disagrees with the services offered he can contact our systems administrator that might provide assistance via phone, mail or the website.

 

TRANSFER OF RIGHTS 

 

Users shall not make transfer partially or totally its rights and duties contained in the present terms and conditions without express consent of an official from SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V.

 

SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. might transfer the information and the website without previous consent by the user as per its privacy policy.

 

Transfer of rights shall not be constituted when a legal authority inquires or request information on some of the users, as long as a legal writ, warrant  or notice is provided by the requesting official..

 

SEVERABILITY.

 

If any disposition on the present agreement is deemed prohibited or declared null and void in the México Cities jurisdiction, said disposition will be considered null and void but shall not affect modify, the remainder of clauses herein contained.

 

TOTAL AGREEMENT.

 

These terms and conditions, as well as the whole agreement and forms set constitute a, full agreement between parties and thus annuls any other written or verbal contract entered between parties that might be independent or contradicting these terms.

 

APPLICABLE LAW AND JURISDICTION 

 

Any litigation arising between users and the company is to be held to the latest version of the current terms and conditions in the Spanish language Cualquier controversia entre los usuarios y la plataforma, deberá sujetarse a la última versión de los términos y condiciones publicada.

 

The current terms and conditions and use or legal relationship between SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. de C.V. and its users will be governed by the local laws and courts in Mexico City.

ENQUIRIES AND COMMENTARIES ON THE CONTRACT

Fort further enquiries regarding the present terms and conditions SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. sets for its contact information on its website and in this document, via email presently or otherwise. 

RESERVATIONS

WhatsApp: +52 1 (984) 157 4917

Phone: +52 (984) 875-2300

Address: Paseo Kuka s/n, Esq. Calle Camaron, Playa Norte. Isla Holbox,Quintana Roo, Mexico, 77310

Receive our emails. Letters from the hotel, news about the island, offers, and much more. Not too often — Just enough.

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ALL RIGHTS RESERVED FOR SERVICIOS OPERATIVOS RUMBO AL TRÓPICO S.A. DE C.V. 

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